Refund policy

The Foil Society — Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You'll also need your receipt or proof of purchase.

As a trade supplier, we are unable to accept returns on opened boxes of foil for hygiene and quality assurance reasons.

To start a return, please contact us at hello@thefoilsociety.com.au. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at hello@thefoilsociety.com.au